Privacy Policy

Introduction

Freewheel Bicycle Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule a repair appointment
• Purchase products or services
• Contact us with inquiries
• Subscribe to our newsletter
• Leave a review or feedback

This information may include your name, email address, phone number, mailing address, and payment information.

Bicycle Information

When you bring your bicycle for service, we collect information about your bike including make, model, serial number, and service history to provide better service and maintain accurate records.

How We Use Your Information

We use the information we collect to:

• Process your repair requests and service appointments
• Complete transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Send you marketing communications (with your consent)
• Improve our services and customer experience
• Maintain service records for warranty purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us at (757) 327-0590 or visit our shop at 12480 Warwick Blvd, Newport News, VA 23606.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: